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A team of about 20 persons is fully dedicated to listen to the needs of our customers and to give quick and professional solutions to all enquiries.

Our in house After Sales Service includes one technical account engineer, two technical support engineers and one technical support secretary. They are happy to assist you with all your enquiries. They can :

  • troubleshoot your machine with powerful tools for remote diagnostics
  • provide quick and professional support via telephone, email and live chat services in English, French and German
  • Submit quotations for maintenances, upgrades, training and repairs
  • assist you, to optimize your spare-parts stock
  • propose spare parts and consumables
  • provide an easy and quick handling of Repairs/Returned goods


We also have a team of specialized Service engineers based in Belgium, the US and in Thailand. All of them are all highly qualified and experienced. Their main task is to provide on-site assistance for:

  • Preventive maintenance,
  • Training
  • Upgrades & Installations                  
  • Troubleshooting

The service comprises measures to maintain the productivity and functionality of the machine. This includes adjusting, calibrating, controlling and testing of the machine(s) as well as the replacement of worn parts.

Through their knowledge and reactivity we are able to offer a high quality on-site service.

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We are partner for :
Control, Digital Inking, Pad printing, Blocking, Engraving, Packaging, Sorting, Logistics of your lenses.


Automation & Robotics

Rue des Ormes 111
Parc industriel de Lambermont
4800 Verviers Belgium
Tel : +32 (0)87 322 323
Fax : +32 (0)87 310 406

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